We’re sorry to inform you that we are unable to reserve items for you. We try to keep a good number of stock on hand, but unfortunately we do sometimes run out. It would be unfair to reserve highly wanted items just for you.

Represses can happen though so if you missed an album and want a copy be sure to follow us on Facebook, our Twitter or follow our Bandcamp page. You can also sign up for our mailing list to receive updates on represses and future releases. If you're looking for a certain title please contact us!

We’re sorry to inform you that we are unable to have albums autographed by the artist directly. The reason being is that our records are shipped from a separate facility and most artists live in other countries. However, we can try to help you get in contact with the artist if you would like to try and make special arrangements with them, though we can not make any promises or speak on behalf of the artists.

We ship our vinyl records outside of the jacket to avoid damage during shipping. Our all records are housed in a protective outer and inner sleeve. Other items will be packed very carefully. However we cannot promise our Distro vinyl records from other labels are packed the same way - we do not have any influence on these items.

Once an item has shipped it is subject to how the post offices handle your package. We do not replace items with minor shipping damage. You must provide proof of damage when contacting us. But do know we actively try to prevent any damage.

No problem, we ship worldwide. However, we unfortunately cannot ship to Ukraine and Russia at this moment. 

If you're from the US and you want our own titles, it might be worth it to check out our US Shop for cheaper shipping rates.

For Brazil orders we DEMAND you add your CPF number and phone number to the order, otherwise your package will either return to us or be destroyed at your post office. Keep in mind that it can literally take up to a couple of months before you receive your order.

All orders are shipped through our warehouse in The Netherlands. This offers the fastest and cheapest shipping options. We also offer shipping from the USA, so it may be worth to visit Hiraeth Records USA for better prices or availability if you live there.

Keep in mind you will be responsible for any possible customs and import fees: we are not responsible for final destination customs tariffs and taxes.

Yes we do! When we ship your package, you will receive a tracking number through email. Please fill in your phone number during checkout so you can also receive text updates. Make sure you enter the correct address! Check your spam folder if you don't seen any order or shipping confirmations in your inbox.

For Brazil orders we demand you add your CPF number to the order, otherwise your package either will return to us or be destroyed at your post office and we do not refund or replace!

We ship orders on every Thursday. Usually it takes between a couple days to a couple weeks to arrive at your address. In some cases it can take longer depending on your location. You will receive a tracking number to follow your package. Make sure you enter the correct address!

Orders that don't arrive within two months are usually slowed down, at your post office or lost. Please take in account we do not replace or refund any orders that don't arrive after six months past date of ordering. So contact us within two months if you have not received anything yet, only then we can work something out!

When you pre-order an item that usually means it has not yet been manufactuered. We, or our EU Distro partners, want to first know how many to produce exactly. After a fixed pre-order time the quantities will be forwarded to the manufacturer. After that it fully depends on their workload and logistics. Cassettes can be done within a couple weeks, but vinyl records can take up to a couple months - especially when there's no test pressing yet.

To give gome peace of mind, Celadon Plaza has a pre-order checker.

Of course it is possible to edit an order if it hasn't shipped out yet. Contact us about this here. Keep in mind we ship packages every Thursday and we work during European working hours.

Unfortunately we cannot merge two or more orders as we use automated systems. Make sure you order all the items you want at once. We can neither merge new orders with existing pre-orders, as we want to ship out items as fast as possible to make room for new items.

If you have entered incorrect details, or added the wrong items for your order, and it has not been shipped out yet, contact us as soon as possible! We will then help you out with the order. Keep in mind we ship packages every Thursday and we work during European working hours.

If your package has already been shipped from our facility, your order cannot be edited after this point. We can't call it back once you received a shipping notification. The package will either be delivered to the address you provided, or it will return to our warehouse. If a package returns in good condition we can resend it to the correct address at your own costs. The same goes for any orders with the wrong items.

Placing an order with the correct address/items is the responsibility of the buyer!

Bandcamp:

You can only cancel your order if it has not been shipped. Go directly to our Bandcamp and contact us (under the profile picture).

Webshop:

You can only cancel your order if it has not been shipped. Contact us as soon as possible! Keep in mind we ship every Thursday.

Cancellation costs:

If your order hasn’t shipped yet, cancellation is free, but if your item has already been shipped out you will need to mail it back to us unopened in its original, saleable condition before a refund can be initiated (return shipping is considered a responsibility of the customer!). Do this within 2 weeks! Damaged or lost replacement items can't be exchanged or refunded. 

Apparel cannot be returned due to health or hygiene reasons.

Packing
We ship our vinyl records outside of the jacket to avoid damage during shipping. Our all records are housed in a protective outer and inner sleeve. Other items will be packed very carefully. However we cannot promise our Distro vinyl records from other labels are packed the same way - we do not have any influence on these items.

Damaged?
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We do not replace orders that have been delivered longer than 30 days ago. Check your item(s) as soon as you have received your order!

Keep in mind you also need to provide evidence of the damage. Small damages such as corner bumps or minimal warp (caused by shipping) will not be replaced. We also cannot send out replacement sleeves. Check your system if you have any audio issues, we test our vinyl test pressings extensively, but for whatever reason sometimes a faulty record or tape slips past quality control.

Distro items
Please keep in mind that we do not have any influence on the quality and packing of the Distro items. Due to the low availability of these items, we cannot not replace these items.

Download with a Bandcamp download card code
Our earlier official Hiraeth Records releases come with a small card containing an unique download code. You can redeem the code here to download the album and add it to your collection.
If you purchased an item or digital album directly from our Bandcamp, you will automatically be forwarded to a download page.

Distro items may not have a download card as they're not produced by Hiraeth Records.

Download with the Bandcamp Code Generator
Generate and redeem Bandcamp Album Codes from our generator tool here! Download Hiraeth Records releases for free and add them to your Bandcamp collection.

If you like the album you have downloaded, please leave a Bandcamp review. The artists and our team really appreciate it!

Generate and redeem Bandcamp Album Codes from our generator tool here! Download Hiraeth Records releases for free and add them to your Bandcamp collection. 

If you like the album you have downloaded, please leave a Bandcamp review. The artists and our team really appreciate it! 

You can stream our music from Spotify

You can also stream from Bandcamp.

And you can watch our videos on YouTube.

We accept demos in line with our aesthetics - you can submit a demo to us by visiting: this page. Read the requirements for submitting very carefully, submissions with no explanation or whatsoever will be deleted without listening.

Please note that we only accept demos in digital form, preferably with a private link to a Soundcloud set. Remember to include your biography and contact info.

Do not be disappointed if we do not reply, we will contact you if we are interested in releasing your music, and we get lots of submissions on a daily basis - so sometimes we cannot reply to everybody!

We love to release anything related to Vaporwave, Solarpunk, Slushwave, Mallsoft, New Age, Japanese styled ambient, Cyberpunk influenced Ambient, Signalwave, Frutiger Aero, late nite lofi, Dungeon Synth, Naturewave, and Dreampunk.

We're not so into noise, rock music, or dance trance.

We offer wholesale to and from selected online shops, record labels and record stores. Reach out via our contact page if you want our releases stocked or if you are a label and are looking for distribution.

Discogs resellers are not welcome.

Reach out via our contact page to discuss licensing.

Find all our socials right here!

We press our premium quality vinyl records with granulate on a calcium sink basis, our covers are made from FSC certified paper and cardboard and are printed with eco-friendly ink. The records are pressed within an eco-friendly factory with green, sustainable bio-mass driven technology and green power.

We try to use as less plastic as possible; no shrinkwrap unless we really have to. However, we do use thick plastic outer sleeves to protect your record sleeves. Our items get shipped from the warehouse without bubblewrap, but with re-used paper and cardboard. If you receive any plastic packaging from us please recycle these in the proper way - that soup in the ocean is big enough already...

Sometimes our newsletters or automated emails end up in the spam folder or in different tabs if you use Gmail. Please check all of those before sending an email.

Reach out via our contact page.